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Return/Refund Policy

• We don’t want to give these products to others. Due to the strict

hygienic standards of certain items, we regret that it is not possible for us to accept returns on products as we cannot re-sell them to other customers.

• 1. Gift boxes are non-returnable.
• 2. Also, any gift box replacements you have asked for will not be gift-wrapped.
• 3. Products that are sold, as combos cannot be returned as individual items.
• 4. In the interests of hygiene, we may refuse returns where it’s obvious that the item has been used for health.
• Refunds will be provided only on rare cases within 3 days of order received. Please contact our customer support at care@welexcare.com to help you assist further in your case.
• Upon confirmation from our Quality Assurance Team that the refund is acceptable in a rare case, we shall refund the money subject to fulfillment of Return conditions.
• Return conditions:

We do not provide pick up service of the return products. The product should be shipped by the customer’s at their own responsibility. The product should be unused and in its original condition along with its order invoice.I think the product I ordered is damaged.We really don’t want this to happen, because we put so much effort into testing and certifying our box to make sure your products are protected in transit! The sad thing is, it’s out of our hands sometimes. When you open the box, look the product over carefully for any broken parts. Drop us a mail at care@welxcare.com and attach a photo of the damaged item. We would ship a new product asap or refund your money.